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Top related persons:
— - 2 Deb Cupp - 2 Mihir Shukla - 2 Max Levchin - 1 We've - 1 Levchin - 1 chatbots - 1 that's - 1
Top related locs:
Davos Switzerland
Top related orgs:
Service - 2 Tech - 2 Microsoft - 2 Gartner - 1 PayPal - 1 Economic - 1 Infosys - 1 IBM - 1

Search resuls for: "Deb Cupp"


3 mentions found


☆ Gen Z hates phone calls, so one $9.7 billion company is pouring money into AI chatbots for customer service
  + stars: | 2024-05-09 | by ( Meghan Morris | ) www.businessinsider.com   time to read: +3 min
AI chatbots are expected to replace 20-30% of customer service agents by 2026, according to Gartner. Despite the potential savings and efficiency, AI customer service has seen limited adoption. AdvertisementGen Z hates talking on the phone, so companies like the $9.7 billion buy-now, pay-later giant Affirm are betting big on AI-powered chatbots. AI customer service hasn't been a panacea for all businesses, though. People tricked and hacked a car dealership's customer service AI in December, and in January, a UK mail service's bot swore at a customer.
Persons: —, Max Levchin, We've, Levchin, chatbots, that's, Deb Cupp, Mihir Shukla, hasn't Organizations: Gartner, Service, PayPal, Tech, Microsoft Locations: Davos
☆ What the global elite are saying about AI behind closed doors
  + stars: | 2024-01-19 | by ( Matt Turner | ) www.businessinsider.com   time to read: +8 min
AdvertisementThe annual World Economic Forum just wrapped up in Davos, Switzerland, and talk of artificial intelligence was just about everywhere. AdvertisementPlenty of companies touted their AI wares at the World Economic Forum in Davos this year. Related storiesAt Automation Anywhere, which, as its name suggests, works on automating work, the customer-service team shrank when AI was implemented. Others I spoke to agreed: Many businesses have small-scale AI experiments running, often with promising results so far. These AI projects are expensive, and not every company has the financial or human capital to pursue an ambitious AI strategy.
Persons: Matt Turner, —, Sam Altman, Rob Goldstein, copilots, Jason Girzadas, he'd, Oliver Wyman, Deb Cupp, Mihir Shukla, Ana Kreacic, Shukla, Becky Frankiewicz, Lareina Yee, WEF, Satish H.C, Mustafa Suleyman, DeepMind, Kapilashram, Azeem Azhar, Dan Vahdat Organizations: Economic, Service, Tech, Infosys, IBM, Builder.ai, Cisco, Qualcomm, Salesforce, BlackRock, Deloitte, Microsoft, Oliver Wyman Group, Standard Chartered, McKinsey, Huma Therapeutics Locations: Davos, Switzerland
☆ Why this Microsoft president doesn't include her phone number in her out-of-office
  + stars: | 2022-07-01 | by ( Jennifer Liu | ) www.cnbc.com   time to read: +4 min
A few weeks before her departure, she sends around a note to remind everyone of her out-of-office dates. Then once she's logged off, she's unavailable — as in, "doesn't include a phone number if you need her" unavailable. Here, Cupp, 51, shares why she no longer includes her phone number in her out-of-office message, and why that can be a good thing for her team. Why she doesn't give out her phone number in case of emergency: I always set up an out-of-office message, which says I'm not available via email or phone. So if it's going to be 6 o'clock on a Wednesday, and that's the time you're going to check in for that week, do it.
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